Shipping is free over $59 within Australia. You have a choice of regular or express shipping at the checkout. Please note that we are shipping out of WA. Please see the next question below for delivery times. Currently we ship within Australia only. 
Australia post is our domestic delivery company. Delivery can take from 1-7 working days depending on your distance from Perth. Deliveries within WA take as little as 1-2 working days. Please note that delivery times can be delayed due to public holidays and busy periods such as Christmas. Please expect deliveries to take an extra 3 working days during these times. Please note we do not take responsibility for delivery times as this is out of our hands once we send the package off to be delivered. If you are unhappy with your package delivery time, please contact Australia Post on 13 76 78 or auspost.com.au/help/ . Authority to Leave Please note that Australian Post drivers decide if a location is considered safe when leaving a parcel at your door. If you have any issues with this or would like to know more, please contact Australia Post on 13 76 78 or auspost.com.au/help/ .
Please note you are responsible to inform us if your delivery is lost, incorrect or damaged. Please contact us without delay at info@naturalsociety.com.au . Replacement products are only sent out after investigation which can delay the process. Please note we do not take responsibility for damaged and lost orders once they have been delivered.
Unfortunately, we are not able to change orders once they are purchased due to our fast packing. Because of this, please be extremely careful when placing your order and double check that you have ordered the correct products and placed the correct address including the correct postal code and company name (if there is one). If you have not received what you ordered, (first check your receipt email for a full list of what you ordered) please get in touch immediately at info@naturalsociety.com.au. If the address is incorrect, eventually Australia Post will send the package back which can take several weeks. We will re-send the package as soon as we receive it, however you will need to first pay for all shipping costs. Due to hygiene reasons, there are no refunds for incorrect orders or change of mind.
100 points = 100 cents or $1.00 Easy right?! Just for having a Birthday you get 100 points! When you share our site on Facebook you get 25 points! Every time you place an order you get 50 points! MEMBER REWARDS TIERS Bronze Members: Spend $500 in a year you get 1000 points - that’s $10 off! Silver Members: Spend $1,00 in a year you get 2000 points - that’s $20 off! Gold Members: Spend $1,500 in a year you get 3000 points – that’s $30 off!
Simply sign up to our loyalty program by clicking the pink "Sign Up and earn Points" button on the bottom right of your screen. You'll be emailed a code. You can then type that code into the "discount code" section at the checkout.
Click "login or signup" at the top right of your screen on the pink bar.
Please note that it is your responsibility to sign in before paying for your items. We are not able to give credit after a purchase if you have forgotten to sign in.
Unfortunately, all items must be sent out via the post. We hope to change this one day so that you can collect in person!
We don’t and cannot keep your card details on file. If your credit card details pop up when you return to the site to pay, this is an option that is available on your own personal computer, which you can adjust. When you make a payment, this passes through the system without being stored or shared. Our member’s login allows you to save your address for fast checkouts however this option is up to you. You are not obligated to store your address and we will never share it with anyone should you choose to. When you sign up for our newsletter, we do not and never will send or share your email address with any company, ever.
Some all-natural products contain small amounts of ingredients such as beeswax, honey or goats milk. Beeswax is a natural ingredient that allows oils and liquids such as water to be mixed without separation. Wax also gives structure to some products and allows for a smooth application. Any products on the site that may contain minimal amounts of these ingredients must source them sustainably and must use cruelty free methods. We take animal cruelty VERY seriously and do not allow any products onto the site that are not completely cruelty free. You will also find that the majority of our products are actually vegan.